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BetterWorld: Products & Services

BetterWorld is an online store that sells new and used books. However, BetterWorld is so much more than just an ordinary bookstore, BetterWorld sells and collects books to help promote worldwide literacy and education. Through BetterWorld's efforts, over 40,000 tons of books have been saved from going to the landfill and more than 50 million books have been sold to raise over $10 million in funding for literacy and education. BetterWorld allows students to sell their old text books on their site and accepts donations. 

BetterWorld offers:

BetterWorld: Company Background

BetterWorld was started in 2002 by three students of the University of Notre Dame. BetterWorld has one retail store and one outlet store in Indiana and an extensive online store. BetterWorld is a very community oriented and environmentally conscious company, and is involved in numerous literacy and educational charities. For every book sold, BetterWorld donates a book to Books for Africa or Feed the Children. As of September, 2012, BetterWorld has:

  • Raised over $12.5 million for Literacy 
  • Contributed more than $2 million to college service clubs who have run book drives
  • Directly sent more than 6 million books to Books for Africa, the National Center for Family Literacy, and Feed the Children
  • Collected over 79 million books through active book drives at over 2,300 colleges and universities and collections from over 3,000 libraries

A few of BetterWorld's specific beneficiaries include:

  • $2.4 million+ for Books for Africa
  • $558,000+ for Room to Read
  • $923,000+ for the National Center for Family Literacy
  • $300,000+ for Worldfund
  • $122,000+ for the Robinson Community Learning Center
  • $80,000+ for the New Orleans Public Library Foundation
  • $1.9 million+ for additional literacy partners
  • Established the Better World Books Fund to finance specific shipments through Books for Africa
BetterWorld: Customer Feedback & Reviews

Customer reviews for BetterWorld were about 50% positive and 50% negative.

Positive customer reviews commented on:

  • Great selection
  • Low prices

Negative customer reviews commented on:

  • Very slow shipping
  • Used books in poorer condition than expected

Some customer reviews were:

"A little over three weeks ago I ordered a book from Better World Books. They advertise that they ship your order the next day after receiving it. Twenty days after placing the order with them I am still waiting for my books. Now they are telling me that since I just paid for regular shipping that it could take a month for me to receive what I paid for..."

"Ordered this book on 9/16/2012---bought it...didn't rent it...still don't have it on 9/26/2012..."

"The book we ordered/received from Better World was graded ‘Acceptable’, yet two pages were completely torn, and one was missing (out of only 61 total). It was ex-library, which information was not in the description, and although I received an email saying that it had been shipped, it was a week later before it actually arrived..."

"I just wanted to say THANK-YOU to Better World Books! I'm about to go into university and wanted low-cost textbooks since my family isn't the most financially stable, and that's what I got!..."

"This marks the third time I have purchased books from Better World and have been very pleased every time.I live in Nova Scotia,Canada and books arrived before expected date and,if anything,in better condition than described."

BetterWorld: Business Credibility & Trustworthiness

BetterWorld is accredited with the Better Business Bureau and has a BBB rating of "A+". They have been accredited with the Better Business Bureau since 2007. Over the last three years, there has been 40 complaints filed against BetterWorld with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against BetterWorld were:

  • 6 complaints were due to advertising/sales Issues
  • 14 complaints were due to delivery issues
  • 18 complaints were due to problems with product/service
  • 2 complaints were due to billing and collections

BetterWorld participates in the BBBOnLine Program and pledges to uphold BBB standards for online commerce and marketing activities.

BetterWorld was awarded the:

  • 2009 WasteWise Gold Award for Paper Reduction
  • 2010 WasteWise Gold Award for Climate Change
BetterWorld: Website Popularity & Google Ranking

BetterWorld website popularity:

  • BetterWorld has a worldwide Alexa traffic rating of 34,874 out of 30 million websites.
  • BetterWorld has a Google pagerank of seven out of ten.
  • The BetterWorld site receives around 19,195 unique visitors daily
  • About 57% of the visitors to the BetterWorld site are American.
BetterWorld: Social Media Presence

BetterWorld social media presence:

  • BetterWorld can be followed on Facebook; they have 93,354 likes on Facebook and have 603 people talking about them. BetterWorld updates their Facebook page daily.
  • BetterWorld can be followed on Twitter; they have 17,495 followers on Twitter and have posted 9824 tweets. BetterWorld tweets several times a week.
  • BetterWorld offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • BetterWorld is on Vimeo; they have 35 videos.
  • BetterWorld has a blog customers can follow; they update their blog regularly.
BetterWorld: Website Security & Safety

BetterWorld uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft and hackers. Google Safe Browsing lists the BetterWorld site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

BetterWorld: Pricing & Packages

BetterWorld is expensive compared to most other online bookstores. In a price comparison of three books, BetterWorld was more expensive on all three books than their leading competitor was.

World War Z: An Oral History of the Zombie War - Paperback

  • BetterWorld $19.44
  • Leading competitor: $15.16

The Walking Dead: Rise of the Governor - Hardcover

  • BetterWorld $30.25
  • Leading competitor: $15.68

The Stand - Paperback

  • BetterWorld $17.75
  • Leading competitor: $8.99
BetterWorld: Shipping Rates & Policies

BetterWorld shipping rates and policies:

  • BetterWorld ships throughout the United States and to numerous international locations
  • Most orders are shipped within 24-48 hours of the order being placed.

American shipping:

  • Standard shipping usually takes 7-14 business days for delivery and is free
  • Expedited shipping usually takes 2-6 business days for delivery and costs $3.97 per book.
  • 2nd Day shipping takes two buiness days for delivery and costs $9.97 per book.
  • Next Day shipping takes one business day for delivery and costs $21.97 per book. 

International shipping:

  • International Shipping usually takes 10-21 business days for delivery.
  • International shipping is free. 
  • International customers are responsible for any taxes, duties and/or customs that occur.
BetterWorld: Payment Methods Accepted

BetterWorld accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. BetterWorld also accept payment through PayPal; PayPal is a very secure way to pay for online purchases. In addition, BetterWorld also accepts Check/Debit cards with the MasterCard or Visa logo on them.

BetterWorld: Returns, Refunds & Exchange Policy

BetterWorld return/refund policy:

  • BetterWorld offers a 60 day return policy
  • All returns must be in new unused condition, and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs
  • Customer should include a short note, that includes their order number explaining the reason for the return

Returns should be sent to:

Better World Books
55740 Currant Rd.
Mishawaka, IN 46545

BetterWorld: Product images & screenshots
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